Trainee Customer Support Engagement Officer – Pristine Solutions (Pvt) Ltd in Colombo, Western Province
Company Pristine Solutions (Pvt) Ltd is offering job opportunities for the position of Trainee Customer Support Engagement Officer in the Western Province area. The job type available is Full-time.
We are looking for candidates who possess Information Technology skills with Internship experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around රු. 18,000 - රු. 40,000 (per Month). However, the salary may vary depending on the company's decision.
Pristine Solutions (Pvt) Ltd operates in the IT Services and IT Consulting industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Pristine Solutions (Pvt) Ltd |
| Position: | Trainee Customer Support Engagement Officer |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Information Technology |
| Seniority Level: | Internship |
| Salary: | LKR 18.000 - LKR 40.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Duties & Responsibilities:
- Manage follow-up activities with existing customers, ensuring timely responses and addressing any client concerns or queries.
- Maintain accurate and up-to-date client records, contracts, documents, and reports.
- Assist in managing the day-to-day operations of customer accounts, including scheduling meetings, setting reminders, and tracking project timelines.
- Help identify potential issues and assist in preparing escalation details and reports for management or clients.
- Coordinate internal teams to ensure client requests and tasks are being followed through efficiently.
- Task Prioritization and prioritize daily tasks to ensure that key deadlines are met.
Requirements:
- Undergraduate/diploma in a comparable discipline.
- Strong organizational skills and attention to detail.
- The candidate must be able to communicate in English and Sinhala.
- Excellent communication skills in both written and verbal.
- Ability to multitask and handle a fast-paced work environment.
- Prior experience or knowledge in account management or customer service (preferred but not required).
- Problem-solving attitude and eagerness to learn.
What we Offer:
- Hands-on experience in managing customer accounts in a dynamic industry.
- Opportunity to work closely with senior account management teams.
- Learning and development opportunities in account management and client relations.
- A collaborative and supportive work environment.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | No.33, Level, Pristine Solutions (Pvt.) Ltd., Atrium Building, 04 Balapokuna Rd, Colombo 00500, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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