Trainee Application Support Engineer – Finetech Consultancy in Colombo, Western Province
Finetech Consultancy is currently seeking applicants for the position of Trainee Application Support Engineer in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of Internship in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
Finetech Consultancy operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Finetech Consultancy |
| Position: | Trainee Application Support Engineer |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Internship |
| Salary: | LKR 16.000 - LKR 37.500 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Responsibilities:
- Respond to internal user inquiries and issues regarding our software products promptly and professionally.
- Diagnose and troubleshoot software problems, guiding users through the resolution process.
- Collaborate with cross-functional teams to implement system upgrades and enhancements.
- Respond to user inquiries, provide training when needed, and ensure a positive user experience.
- Maintain documentation for system configurations, processes, and troubleshooting procedures.
- Continuously stay updated on product features, enhancements, and industry trends.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience as a Software Support Engineer, Technical Support Specialist, or similar role.
- Strong understanding of software applications, troubleshooting methodologies, and debugging techniques.
- Excellent communication skills, both written and verbal.
- Empathetic and patient demeanor when assisting customers.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | 3rd Floor, Finetech Consultancy - Google Premier Partner, No 459, Nawala Rd, Colombo 10107, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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