Support Call Center Supervisor – IPOSG in Colombo, Western Province
IPOSG is currently accepting applications for the position of Support Call Center Supervisor in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
IPOSG operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | IPOSG |
| Position: | Support Call Center Supervisor |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 16.000 - LKR 37.500 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Company Description
As a leading UK-based software company, we offer EPOS solutions for retail and hospitality sectors. Our systems integrate traditional features with E-commerce tech to streamline operations and enhance competitiveness.
Role Description
This full-time role at IPOSG in Colombo involves supervising the call center team, ensuring customer satisfaction, and optimizing performance metrics.
Key Responsibilities:
- Lead and supervise call center agents
- Evaluate and coach agent performance
- Improve customer satisfaction and efficiency
- Resolve escalated customer issues
- Maintain performance records
- Ensure compliance and collaboration
- Conduct training sessions
Qualifications:
- 5+ years in call center supervision
- Strong leadership and communication skills
- Proficient in call center software
- Bachelor’s degree in relevant field
What We Offer:
- Competitive salary and benefits
- Professional growth opportunities
- Creative and collaborative work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Colombo |
| Google Map | Google Map |
Job Application Information
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