Support Analyst – NextStep Recruitment in Colombo, Western Province
Welcome to our job portal, where NextStep Recruitment is offering exciting employment opportunities for the position of Support Analyst in the Western Province area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent Information Technology skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At NextStep Recruitment, we offer a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the Human Resources Services industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with NextStep Recruitment, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with NextStep Recruitment. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | NextStep Recruitment |
| Position: | Support Analyst |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
| Industry: | Human Resources Services |
Job Description
Job Duties & Responsibilities:
- Provide efficient JIRA support, ensuring timely resolution of client and internal user requests
- Perform analysis for client queries regularly and ensure their satisfaction
- Investigate, diagnose, and find remedies for technical issues reported by clients
- Create detailed JIRA tickets for accurate identification of issues
- Provide relevant references to clients within agreed-upon SLAs
- Effectively monitor and communicate backlog status to superiors
- Produce, deliver, analyze, and evaluate weekly client reports
- Maintain incident categorization and labels accurately
- Analyze current practices and recommend application enhancements
- Provide expertise in delivering services complying with standards
- Assist UK staff in ticket analysis and ad hoc tasks
Requirements:
- Bachelor’s degree in Information Technology or related field
- Minimum one year of customer service or support experience
- Proficient in cloud technologies and databases (SQL, JIRA, etc.)
- Excellent English communication skills
- Good computer literacy (MS Office/Google Sheets)
- Strong problem-solving and analytical skills
- Sound knowledge in Audio Recognition
- Quick learner with the ability to adapt to changing environments
- Strong organizational and multitasking abilities
- Attention to detail and ability to work independently
- Ability to work according to UK calendar
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Google Map | Google Map |
Job Application Information
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