Service Desk Engineer – Lkcareers in Colombo, Western Province
Lkcareers is currently accepting applications for the position of Service Desk Engineer in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Information Technology skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Lkcareers operates within the Human Resources Services industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Lkcareers |
| Position: | Service Desk Engineer |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Human Resources Services |
Job Description
Description of Service Desk Engineer
Salary Package: 80,00LKR – 90,00LKR
Responsibilities:
- Handle incoming calls, tickets, and chat messages from users.
- Ensure user queries or issues are captured, validated, and triaged.
- Provide support with technical queries via phone/remote.
- Identify, investigate, and diagnose issues.
- Follow the Incident Lifecycle as defined by processes.
- Create and maintain KB articles.
- Escalate incidents based on agreed process.
- 24/7 support and rotational shifts.
What We Offer:
- Hands-on IT support and customer service experience.
- Learning opportunities in technology and troubleshooting.
- Exposure to real-world IT environments and challenges.
- High visibility and interaction with multiple groups.
- Work in different IT domain technologies.
Essential Skills:
- Minimum 2 years L1 technical service desk experience.
- IT systems knowledge (Teams, Outlook, O365, etc.).
- Desktop/laptop troubleshooting experience.
- Good communication and problem-solving skills.
- Customer service orientation.
- ITIL certification a plus.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | LKcareers, 7 Turnour Rd, Colombo 00800, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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