Senior Team Lead – HCLTech Sri Lanka in Colombo, Western Province
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HCLTech Sri Lanka is currently accepting applications for the position of Senior Team Lead in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Customer Service and Quality Assurance skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
HCLTech Sri Lanka operates within the Outsourcing and Offshoring Consulting and Retail industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | HCLTech Sri Lanka |
| Position: | Senior Team Lead |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Customer Service and Quality Assurance |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Meet Client and Organization objectives at the team level
- Analyze variation and take improvement actions by motivating and counseling PIC/specialists and able to give feedback
- Observe individual transactions / calls and monitor to find best practices and improvement opportunities
- Managing the overall quality & ensuring consistency, defects improvement
- Participate in planning and execution of work for self and team
- Analysis on NPS, overall quality attribute wise performance
- Drive all quality best practices within the process
- Query resolution and client escalation
- To maintain the attrition level to the minimum thereby maintaining high employee motivation level & continuous employee development
- To be involved & contribute to the implementation of performance and quality improvement initiatives
- Report performance and escalate problems
- Interaction with the client through e-mail and phone
- Adherence in maintaining and circulating the necessary reports to internal departments and to the client
- To participate in the internal and external Calibration sessions and report feedback
Required Qualifications
- 5-8 years experience in Quality Assurance in any BPO set up(Non voice or Voice)
- Team Handling Experience
- HND or Degree qualification(Business Management or Administration related)
- Effective communication skills
- Teamwork and Interpersonal Skills
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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