Senior Network Engineer – Brennan in Colombo, Western Province

Brennan is thrilled to announce job openings for the position of Senior Network Engineer - L2 in the Western Province area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Information Technology skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Brennan, we operate in the IT Services and IT Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Brennan.

Job Information

Company:	Brennan
Position:	Senior Network Engineer
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Information Technology
Seniority Level:	Mid-Senior level
Salary:	LKR 15.800 - LKR 38.000 per Month
Job Type:	Full-time
Industry:	IT Services and IT Consulting

Job Description

Why work for Brennan?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

Brennan offers an excellent remuneration package and benefits including:

• A strong culture underpinned by values that are truly lived every day.
• An environment that embraces learning and development of all employees.
• Flexibility to work in the way that brings out the best in you.
• The ability to do what you love, in an environment that supports you.
• A focus on health and well-being.

Purpose of Role

To provide 2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key Responsibilities

Your activities and duties may include but not limited to:

• Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
• Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers
• Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services
• Responsible for improving performance for the customer network, devices and services
• Responsible for cross functional coordination to resolve internal and customer related issues
• Maintaining internal and customer communication during the ticket resolution
• Escalating issues to next level as per define procedures
• Responsible for documentation of customer network and updating internal knowledge database
• Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.
• Creation of MOP/SOP and responsible for change management
• Assist is creation of Root Cause analysis (RCA)
• Adherence and compliance to the defined processes and tasks assigned
• Training and Mentoring Level 1 network engineers and other staff as necessary

Key Competencies

Candidate Must have Skills – MPLS, BGP, Routing, Switching, QoS, IPSEC, Firewall (any Vendor).

Essential

• 5 to 9 yrs. of experience in technical network support role preferably in Managed Services or Telecom provider environment.
• Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols)
• Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper, Fortinet etc.)
• Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, VTP, STP etc.)
• Good knowledge on GRE, IPSEC VPN’s, SSL VPN’s, NAT/PAT
• Good knowledge/hands-on on MPLS, QOS, Service Provider Routing (advanced BGP) and other advanced network technologies.
• Hands on SDWAN, DMVPN, Fortinet ADVPN will be an added advantage.
• Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos, Fortinet) and wireless technology (Cisco Meraki) etc.
• Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc.
• Good verbal and written communication skills
• Passion and focus for customer service
• Excellent problem solving and analytical skills
• Proven ability to work within and across teams
• Good coordination skills and ability for multi-tasking
• Capability to build and maintain relationships with customers and staff
• Ability to learn new technologies
• A “do whatever it takes” attitude and proactive approach
• Knowledge on ITSM tools and processes
• Experience in supporting international clients
• Willing to work in shifts

Desirable

• Experience in working with managed services or telecommunication provider
• ITIL Service Management Foundation accreditation
• Knowledge on Voice technology (VOIP protocols, PBX etc)

Key Qualifications

Essential

• Bachelor’s Degree Or relevant experience & proficiency
• CCNA Must be Valid and CCNP in Routing & Switching

Desirable

• Bachelor’s Degree in Engineering (Electronics or Telecommunications)
• CCIE (Written) or equivalent in Routing & Switching or Security

Brennan IT is an equal opportunity employer.

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address

Province	Western Province
City	Colombo
Full Address	Brennan Sri Lanka, Orion City, 752-5 Dr Danister De Silva Mawatha, Colombo 00900, Sri Lanka
Google Map	Google Map