Senior Customer Care Executive – Konnect BPO Technologies (Pvt) Ltd in Dehiwala, Western Province

Konnect BPO Technologies (Pvt) Ltd is thrilled to announce job openings for the position of Senior Customer Care Executive in the Western Province area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately රු. 17,000 - රු. 36,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Konnect BPO Technologies (Pvt) Ltd, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Konnect BPO Technologies (Pvt) Ltd.

Job Information

Company:	Konnect BPO Technologies (Pvt) Ltd
Position:	Senior Customer Care Executive
Region:	Dehiwala - Western Province, Western Province
Education:	Confidential
Salary:	LKR 17.000 - LKR 36.000 per Month
Job Type:	Full-time
Industry:	Outsourcing and Offshoring Consulting

Job Description

Are you an experienced customer care professional with a strong analytical background? Do you excel at managing offshore clients and handling multiple priorities with flexibility? Join our team at Konnect BPO Technologies as a Senior Executive – Customer Care

Responsibilities

• Manage and resolve customer inquiries from our offshore clients efficiently.
• Provide exceptional customer service via phone, email, and chat.
• Analyze customer data to identify trends and suggest improvements.
• Maintain detailed records of customer interactions and transactions.
• Manage multiple priorities and adapt to changing priorities as needed.

Qualifications

• Proven experience in a customer care role, preferably handling offshore clients.
• Fluent in English, both written and spoken.
• Strong analytical skills with experience or knowledge in data analysis.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities and demonstrate flexibility as priorities change.
• Willingness to work from 11 AM to 08 PM.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Dehiwala
Full Address	Konnect BPO Technologies (PVT) Ltd, 107 Colombo - Galle Main Rd, Dehiwala-Mount Lavinia, Sri Lanka
Google Map	Google Map