Senior Assistant – Dispute Resolution – Nations Trust Bank PLC in Colombo, Western Province
Nations Trust Bank PLC is currently accepting applications for the position of Senior Assistant - Dispute Resolution in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Other skills and have a minimum of Associate in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Nations Trust Bank PLC operates within the Banking industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Nations Trust Bank PLC |
| Position: | Senior Assistant - Dispute Resolution |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Other |
| Seniority Level: | Associate |
| Salary: | LKR 15.800 - LKR 38.000 per Month |
| Job Type: | Full-time |
| Industry: | Banking and Financial Services |
Job Description
We are in the lookout for a Senior Assistant – Dispute Resolution to manage the below responsibilities in our Cards Team:
- Initiate fraud reporting, retrieval requests, chargeback, and report generation for Amex Card, MasterCard, and DCI disputes.
- Verify financial entries, temporary credits, adjustment entries, and account postings.
- Accurately reconcile GL accounts maintained in LKR and USD.
- Ensure compliance with MasterCard and Amex dispute resolution processes.
- Oversee unit performance and ensure disputes are resolved within stipulated chargeback timeframes.
- Monitor and analyze disputes to identify fraud trends and engage with the FCI unit for fraud prevention.
- Conduct reviews of chargeback documentation, policies, and processes.
Special Skills:
- Excellent communication and management skills.
- Knowledge & Experience in fraud monitoring / chargeback.
- Sound knowledge in Microsoft Excel.
- Knowledge & Experience using Prime 4.
- Drive unparalleled customer experience.
- Commit to excellence.
Experience & Qualifications:
- Minimum of 4 years’ experience in a Bank/Financial Institution with at least 03 years’ in card industry with fraud monitoring experience.
- OR
- Minimum of 3 years’ experience in a Bank/Financial Institution with at least 02 years’ in card industry with fraud monitoring experience.
- Degree/In the Final Year of Degree Program or Full/Part Qualification in Banking.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | House 46, Nations Trust Bank, Level 3, Millennium, 58 Nawam Mawatha, Colombo, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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