Reservations Executive – SANTANI in Colombo, Western Province
SANTANI is currently seeking applicants for the position of Reservations Executive in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Business Development and Sales skills and have a minimum of Not Applicable in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
SANTANI operates within the Hospitality industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | SANTANI |
| Position: | Reservations Executive |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Business Development and Sales |
| Seniority Level: | Not Applicable |
| Job Type: | Full-time |
| Industry: | Hospitality |
Job Description
Looking for a self-motivated, driven individual to join us.
Become part of Santani, a world-renowned brand, ranked by Conde Nast Traveller, Travel + Leisure and Tatler as one of the best wellness resorts in the world.
Responsibilities
- Booking Management: Handle and process individual and group reservations, ensuring accuracy and attention to detail.
- Guest Communication: Respond to guest inquiries promptly via phone, email, and other communication channels, providing detailed information about our properties and services.
- System Management: Maintain and update reservation systems, ensuring that all bookings, cancellations, and changes are accurately recorded.
- Upselling & Cross-Selling: Identify opportunities to enhance guest experiences through upselling special packages, room upgrades, and additional services.
- Collaboration: Work closely with the front office and sales teams to ensure a seamless guest experience from booking to check-out.
- Problem Solving: Address and resolve any reservation-related issues or guest complaints, providing exceptional service and maintaining guest satisfaction.
Qualifications
- Previous experience in a reservations or front office role within the hospitality industry.
- Strong communication and interpersonal skills.
- Proficiency in reservation systems, with a keen eye for detail.
- Ability to manage multiple tasks and prioritize effectively.
- A positive attitude and a passion for delivering excellent service.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Google Map | Google Map |
Job Application Information
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