Quality Assurance Team Lead – HCLTech Sri Lanka in Colombo, Western Province
Company HCLTech Sri Lanka is offering job opportunities for the position of Quality Assurance Team Lead in the Western Province area. The job type available is Full-time.
We are looking for candidates who possess Quality Assurance skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around රු. 15,000 - රු. 35,000 (per Month). However, the salary may vary depending on the company's decision.
HCLTech Sri Lanka operates in the Business Consulting and Services industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | HCLTech Sri Lanka |
| Position: | Quality Assurance Team Lead |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Quality Assurance |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Roles and Responsibilities:
- Meet Client and Organization objectives at the team level.
- Analyze variation and take improvement actions by motivating and counseling PIC/specialists and able to give feedback.
- Observe individual transactions / calls and monitor to find best practices and improvement opportunities.
- Managing the overall quality & ensuring consistency, defects improvement.
- Participate in planning and execution of work for self and team.
- Analysis on NPS, overall quality attribute wise performance.
- Drive all quality best practices within the process.
- Query resolution and client escalation.
- To maintain the attrition level to the minimum thereby maintaining high employee motivation level & continuous employee development.
- To be involved & contribute to the implementation of performance and quality improvement initiatives.
- Report performance and escalate problems.
- Interaction with the client through e-mail and phone.
- Adherence in maintaining and circulating the necessary reports to internal departments and to the client.
- To participate in the internal and external Calibration sessions and report feedback.
Behavioral Competencies:
- Communication and Presentation Skills
- Teamwork and Interpersonal Skills
- Leadership Skills
Interested candidates may share their resumes with [email protected].
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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