Process AnalystCustomer Service Representative – HCLTech Sri Lanka in Colombo, Western Province

HCLTech Sri Lanka is currently seeking applicants for the position of Process Analyst - Customer Service Representative in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Customer Service skills and have a minimum of Executive in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

HCLTech Sri Lanka operates within the Outsourcing and Offshoring Consulting and Financial Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and vendors
• Conducts self at all times as the public image of the company in accordance with the company’s code of conduct
• Validates order information
• Generates internal customer facing sales paperwork
• Compliance checks paperwork submitted by sales and order management
• Create contracts and tracks them through the process
• Responsible for ensuring that contracts are created and delivered on time
• Runs and reconciles applicable open contract reports daily to ensure contracts are flowing and issues are resolved.
• Obtain all the necessary approvals prior processing a cancellation.
• Works closely with sales to assist and ensure required documentation is accurate
• Create and update contract information within eAutomate
• Work and validate contract renewals based on leasing company information
• Process voids and resets of invoices based on the contract requirements
• Work on the machines in an interim status to enable the billing

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address