Process Analyst – HCLTech Sri Lanka in Colombo, Western Province
HCLTech Sri Lanka is currently accepting applications for the position of Process Analyst in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Accounting/Auditing, Administrative, & Customer Service skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
HCLTech Sri Lanka operates within the Outsourcing and Offshoring Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | HCLTech Sri Lanka |
| Position: | Process Analyst |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Accounting/Auditing, Administrative, Customer Service |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Billing reporting & analysis for assigned contract list
- Client facing relationships & SDM/CBM account support as required
- Respond to customer’s inquiries and reporting needs based on quality guidelines and desktop process
- Deliver invoices following specific requirements provided by clients
- Meet specific targets in regards time, quality & SLA to ensure long-term business relationship with customers
- Support with system updates to archive, track or provide evidence of deliverables.
- Contribute in team support activities and share knowledge with peers to ensure customer’s requirements are satisfied
- Validate data accuracy when it comes system updates and billing data maintenance
- Data entry accuracy for customer’s web portal billing presentment needs
- Complete administrative tasks required by the manager
- Identify areas of opportunity and provide feedback to boost process improvement
- Follow up on email communication with clients, track and monitor rejections ensuring successful invoice delivery to customers
- Completes designated tasks on time and in compliance with policies, procedures, and assigned schedules
Required qualifications
- Minimum one year experience in to any kind of customer care background(billing, invoicing and any other services)
- Minimum GCE OL or any other higher educational qualification
- Good Communication skills
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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