Process Analyst – HCLTech Sri Lanka in Colombo, Western Province
Company HCLTech Sri Lanka is offering job opportunities for the position of Process Analyst in the Western Province area. The job type available is Full-time.
We are looking for candidates who possess Accounting/Auditing, Administrative, & Customer Service skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around රු. 15,000 - රු. 35,000 (per Month). However, the salary may vary depending on the company's decision.
HCLTech Sri Lanka operates in the Outsourcing and Offshoring Consulting industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | HCLTech Sri Lanka |
| Position: | Process Analyst |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Accounting/Auditing, Administrative, Customer Service |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Role, Purpose, and Scope
- Responsible for responding to customer inquiries and complaints regarding Client’s records, billings, contract renewals, and supply returns
- Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care
Job responsibilities
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Responsible to resolve Service Request related to different customer issues timely and accurately focusing on addressing all potential issues while reaching production targets.
Required qualifications
- Minimum one year experience in any kind of customer care background (billing, invoicing, and any other services)
- Minimum GCE OL or any other higher educational qualification
- Good Communication skills
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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