NPA Analysts – DHL Express in Colombo, Western Province
DHL Express is thrilled to announce job openings for the position of NPA Analysts in the Western Province area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Business Development and Sales skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At DHL Express, we operate in the Transportation, Logistics, & Supply Chain and Storage industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with DHL Express.
Job Information
| Company: | DHL Express |
| Position: | NPA Analysts |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Business Development and Sales |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Logistics, Supply Chain and Storage, Transportation |
Job Description
Conduct outbound calls to survey client’s experience with regards to DHL services.
Forward calls to TP leads or superior when customer raised issues during first call.
Liaise with TP’s lead on quick and efficient resolution of customer issues and queries.
Coordinate with TP’ lead for improvement of performance to consistently ensure achievement of weekly target.
Highlight areas within TP for improvement with suggested solutions to improve DHL’s procedures, especially internally driven processes that affect the services rendered by DHL.
- Bachelor’s degree required
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | DHL Express Service Point, 148 Vauxhall St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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