Manager — Customer Service and Administration – Aviyana Ceylon in Colombo, Western Province

Aviyana Ceylon is currently accepting applications for the position of Manager — Customer Service and Administration in the Western Province area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Aviyana Ceylon operates within the Hospitality industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Aviyana Ceylon stands as a beacon of luxury in Sri Lanka, proudly claiming the title of the nation’s inaugural 7-star hotel. Nestled atop the summit of Kandy, near the enchanting Knuckles Mountain range, a UNESCO world heritage site, Aviyana presents an unparalleled retreat. Embraced by the ever-flowing Galmal Oya on one side and the encircling Heel Oya on the other, our complex boasts a backdrop of pristine forests, lush greenery, majestic mountain ranges, and more.

Join us as a full-time, Manager — Customer Service and Administration.

• Documentation Management: Timely maintenance of customer-related documentation and communication records.
• Payment Reminders: Preparation and dissemination of monthly payment reminder letters and other required documents.
• Customer File Management: Maintain accurate and up-to-date customer files.
• Internal Coordination: Coordinate with internal teams on customer matters and assist in issue resolution.
• Payment Follow-up: Monitor client payments and ensure timely collection of dues.
• Client Support: Assist clients with site visits and show-arounds as needed.
• Legal Coordination: Liaise with the legal team for agreement execution and legal documentation.
• Bank Relationship Management: Serve as the primary contact for tri-party and other customer-related bank matters.
• Sales Support: Collaborate with the sales team to meet customer objectives.
• Customer Service: Maintain high levels of customer service and professionalism.

Requirements:

1. A Bachelor’s or Master’s (preferred) degree or equivalent recognized qualifications.
2. 2-3 years of experience in a similar capacity.
3. Fluency in English communication and writing.
4. Adequate tech skills.
5. Excellent interpersonal skills to handle high-end clients.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address