IT Help Desk Agent – Fintechnology Asia Pacific (FINAP) in Nugegoda, Western Province
Fintechnology Asia Pacific (FINAP) is currently accepting applications for the position of IT Help Desk Agent in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Fintechnology Asia Pacific (FINAP) operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Fintechnology Asia Pacific (FINAP) |
| Position: | IT Help Desk Agent |
| Region: | Nugegoda - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 16.000 - LKR 37.500 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Responsibilities:
- Serve as the initial point of contact for customers in need of technical assistance via phone or email.
- Conduct remote troubleshooting using diagnostic techniques and relevant questions.
- Identify the optimal solution based on customer-provided details and issues.
- Guide customers through the troubleshooting process.
- Escalate unresolved matters to the appropriate support level.
- Deliver precise information on IT products/services.
- Document events, issues, and their resolutions in logs.
- Provide updates on customer status and details.
- Communicate customer feedback to the relevant internal team.
- Identify and propose potential process improvements.
Requirements and Skills:
- Experience as a help desk technician or similar customer support role.
- Familiarity with IT Ticketing systems (e.g. GLPI), databases, and remote control.
- Understanding of computer systems, mobile devices, and other tech products.
- Aptitude to diagnose and resolve basic technical issues.
- Strong communication skills.
- Customer-focused and composed under pressure.
If you are interested and meet the criteria, kindly send your updated resume to [email protected] with your expected salary stated. Please specify the position applied for in the email subject line.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Nugegoda |
| Google Map | Google Map |
Job Application Information
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