IT Help Desk Agent – Fintechnology Asia Pacific (FINAP) in Colombo, Western Province
Company Fintechnology Asia Pacific (FINAP) is offering job opportunities for the position of IT Help Desk Agent in the Western Province area. The job type available is Full-time.
We are looking for candidates who possess Information Technology skills with Not Applicable experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around රු. 16,000 - රු. 38,000 (per Month). However, the salary may vary depending on the company's decision.
Fintechnology Asia Pacific (FINAP) operates in the IT Services and IT Consulting industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Fintechnology Asia Pacific (FINAP) |
| Position: | IT Help Desk Agent |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Information Technology |
| Seniority Level: | Not Applicable |
| Salary: | LKR 15.800 - LKR 38.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
Requirements and Skills:
- Proven experience as a help desk technician or other customer support role.
- Tech-savvy with working knowledge of IT Ticketing systems (e.g. GLPI), databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
If you are interested and meet the above requirements, please send your updated resume to [email protected] mentioning your expected salary. Please mention the applied position as the subject of the email.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Google Map | Google Map |
Job Application Information
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