Intern – Tutopiya in Colombo, Western Province

Tutopiya is thrilled to announce job openings for the position of Intern - Customer Experience in the Western Province area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Other skills and a minimum of Internship in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Tutopiya, we operate in the Primary and Secondary Education industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Tutopiya.

Job Information

Company:	Tutopiya
Position:	Intern
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Other
Seniority Level:	Internship
Job Type:	Full-time
Industry:	Primary and Secondary Education

Job Description

Company: Tutopiya Learning

Location: Remote

Headquarters: Singapore

Working Days: Thursday to Tuesday

Working Hours: SLT 6:00 AM – 11:30 PM (4 days – 7 hours, 1 day – 8 hours, and 1 day – 9 hours with rotational shifts)

About Tutopiya: Tutopiya is dedicated to empowering students, parents, and tutors through exceptional online education experiences. We are seeking a dedicated and talented Customer Experience Intern to join our team and play a pivotal role in delivering outstanding support to our customers while fostering a positive and professional environment.

Job Description:

As a Customer Experience Intern at Tutopiya, you will be at the forefront of ensuring exceptional customer satisfaction. Your primary responsibilities will include assisting our students, parents, and tutors with product inquiries and concerns in a swift, proficient, and friendly manner. You will contribute significantly to customer retention by addressing concerns, resolving product issues, and maintaining a professional and positive communication approach. In addition to this, you will collaborate with your team, attend meetings, and actively contribute to achieving the organization’s vision.

Key Responsibilities:

• Attend the roster and provide support to students, parents, and tutors.
• Manage your own accounts, handling tasks such as adding trials, tutor changes, etc., and assist in managing account manager tasks (e.g., low credit, unbooked classes, substitute tutors, referrals).
• Prepare individual commission sheets and maintain accurate records.
• Update daily reports with the volume of work handled.
• Assign substitute tutors for canceled or rescheduled classes.
• Attend meetings, including weekly team meetings, catch-up meetings, etc.
• Ensure a deep understanding of our processes and products and actively participate in ongoing training.

Requirements:

• Bachelor’s degree or equivalent experience.
• Proven track record in a similar customer support or customer experience role.
• Positive attitude, enthusiasm, and a commitment to delivering exceptional customer service.
• Flexibility to adapt to a dynamic work environment.
• Empathy and patience when dealing with customer inquiries and concerns.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Western Province
City	Colombo
Full Address	291, VVJC+Q2C The Tutory, 33 Havelock Gardens, Colombo 00500, Sri Lanka
Google Map	Google Map