Head of Customer Experience & Servicing (Senior Manager Grade) – Dialog Finance PLC in Colombo, Western Province

Welcome to our job portal, where Dialog Finance PLC is offering exciting employment opportunities for the position of Head of Customer Experience & Servicing (Senior Manager Grade) in the Western Province area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent Customer Service and Management skills and have relevant Mid-Senior level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

At Dialog Finance PLC, we offer a competitive estimated salary of approximately රු. 17,000 - රු. 36,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.

As a company operating in the Financial Services and Banking industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Dialog Finance PLC, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Dialog Finance PLC. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Dialog Finance PLC
Position:	Head of Customer Experience & Servicing (Senior Manager Grade)
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Customer Service and Management
Seniority Level:	Mid-Senior level
Salary:	LKR 17.000 - LKR 36.000 per Month
Job Type:	Full-time
Industry:	Financial Services and Banking

Job Description

Design the Future of Customer Experience by setting a visionary strategy for customer success, combining technology with a personal approach to drive satisfaction and growth.

Foster a strong Customer Centric culture and approach within the organization and set up a matrix of customer experience monitoring and adherence to service standards and Governance across the organization.

Review and develop effortless customer Journeys which bring simple and seamless interactions for customers across all channels.

Monitor and Optimize Support Channels by continuously monitoring and improving the customer servicing and customer resolutions processes and compliance to service standards and Governance as set up by the company.

Use data-driven insights to understand customer servicing needs and ensure the digital and physical delivery channels meet such expectations in terms of set Net Performer Scores and Customer Satisfaction Scores.

Lead a talented Customer Experience team & the company’s customer KYC verification team to ensure adherence to all regulatory compliance.

Monitor and manage the relationship and service delivery by all outsourced customer service providers.

Lead and manage our social media and chat support teams to provide timely, efficient solutions to customers.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Western Province
City	Colombo
Full Address	Level 01 No, Dialog Finance Plc, 57 Srimath Anagarika Dharmapala Mawatha, Colombo 00300, Sri Lanka
Google Map	Google Map