Guest Services Associate – NextStep Recruitment in Colombo, Western Province
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Welcome to our job portal, where NextStep Recruitment is offering exciting employment opportunities for the position of Guest Services Associate in the Western Province area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At NextStep Recruitment, we offer a competitive estimated salary of approximately රු. 17,000 - රු. 36,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the Human Resources Services industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with NextStep Recruitment, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with NextStep Recruitment. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | NextStep Recruitment |
| Position: | Guest Services Associate |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 17.000 - LKR 36.000 per Month |
| Job Type: | Full-time |
| Industry: | Human Resources Services |
Job Description
Position Overview:
As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their needs are met with professionalism and hospitality. You will play a pivotal role in enhancing guest satisfaction by providing excellent service and assistance throughout their stay.
Key Responsibilities:
- Greet guests upon arrival and assist with check-in procedures.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Provide information about hotel facilities, services, and local attractions.
- Process reservations, check-outs, and payments accurately.
- Maintain cleanliness and organization at the front desk area.
- Coordinate with other hotel departments to fulfill guest requests.
- Respond to emergency situations following established procedures.
- Uphold company standards for customer service and professionalism.
- Assist with special projects or tasks as assigned by management.
Qualifications:
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using hotel management software and basic computer skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A positive attitude and a passion for delivering exceptional guest experiences.
Education and Certification:
- High school diploma or equivalent is required.
- Additional certification or training in hospitality management is a plus.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | People Connect (Pvt) Ltd, 69 Janadhipathi Mawatha, Colombo 00100, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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