Executive, Professional Services – IDS Next Business Solutions Pvt Ltd in Colombo, Western Province
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IDS Next Business Solutions Pvt Ltd is currently accepting applications for the position of Executive - Professional Services in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
IDS Next Business Solutions Pvt Ltd operates within the Software Development industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | IDS Next Business Solutions Pvt Ltd |
| Position: | Executive, Professional Services |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
| Industry: | Software Development |
Job Description
Key Responsibilities:
- Record and classify received incidents and resolve immediately.
- Verify resolution with users in Salesforce software.
- Implement and train IDS Next’s products for hotel customers.
- Complete projects within timelines.
- Coordinate internally and externally for projects.
- Maintain good customer relations and meet targets.
- Identify and escalate issues to supervisors.
- Provide first-line investigation of incidents and service requests.
- Keep users informed about incident statuses.
- Escalate major incidents and work under pressure.
- Own incidents and service requests throughout their lifecycle.
Qualifications:
- 2-3 years experience in hotel operations.
- Experience in Finance/accounts management is a plus.
- Good understanding of computer systems.
- Basic knowledge in SQL scripting and crystal report.
- Customer-oriented attitude with professionalism.
- Strong multi-tasking and time management skills.
- Excellent written and spoken communication in English.
- Ability to travel and remain at client sites.
- High attention to detail.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Google Map | Google Map |
Job Application Information
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