Engineer – L2 Support – PickMe in Nugegoda, Western Province
PickMe is currently seeking applicants for the position of Engineer - L2 Support in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Information Technology skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
PickMe operates within the Information Technology & Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | PickMe |
| Position: | Engineer - L2 Support |
| Region: | Nugegoda - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Information Technology |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Information Technology & Services |
Job Description
PickMe, a leading local Tech Startup funded by local investors and IFC, is at the forefront of Sri Lanka’s digital revolution, shaping the future of mobility. Join our dynamic team as an L2 Support Engineer and be part of our service excellence journey.
Responsibilities:
- Manage Incidents/Problems/Threats within SLAs
- Escalate incidents to L3 and follow up/update tickets
- Perform RCA on production issues and propose preventive measures
- Manage Service Transitions to L2
Requirements:
- Minimum 1-3 years ITSM experience
- CS/IT/IS related qualification (Degree/Higher Diploma)
- Analytical, problem-solving skills, self-starter with positive attitude
- Hands-on experience in Linux OS/MySQL, Monitoring Tools, Scripting, PAAS (AWS, GCP, Azure)
- Ability to work independently, manage time effectively, and support on critical incidents
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Nugegoda |
| Full Address | PickMe Head Office, 309 High Level Rd, Nugegoda 00600, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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