Engineer – L1 Managed Services – Softvil Technologies Sri Lanka in Colombo, Western Province
Softvil Technologies Sri Lanka is currently accepting applications for the position of Engineer - L1 Managed Services in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Engineering and Information Technology skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Softvil Technologies Sri Lanka operates within the Software Development industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Softvil Technologies Sri Lanka |
| Position: | Engineer - L1 Managed Services |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Engineering and Information Technology |
| Seniority Level: | Entry level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Monitoring and Tracking applications/platforms/systems for issues through to resolution, within agreed time limits
- Identifying system issues and troubleshooting and provide solutions to resolve system issues and cater to service request
- Maintain and work on SMT or a similar way to maintain incident/problem/CR/SR and other artifacts
- Perform day-today technical operational tasks as regular jobs and actions.
- Incident and service request-related customer communication.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams
- Maintain knowledge repositories (SOP, WI, KB Articles, whitepapers etc.) and deliver knowledge-share sessions
- Experience in working on 24×7 rosters
- Identify and raise Risks and Dependencies
- Good analytical skills and decision-making
- Excellent communication skills and teamwork
- Good client management and end-user handling experience
- Experience in Linux/Unix or Windows environments (OS and commands)
- Experience in scripting (shell scripting, PowerShell, Pearl, python, etc.)
- Experience with Databases (MySQL, PostgreSQL, MSSQL, etc.)
- Experience in at least one programming language
- Understanding on IT networks and web services
Qualifications:
- Bachelor’s degree in information technology, Computer Science or equivalent
Added Advantages:
- Knowledge of cloud and cloud environment
- Microservices using containerization tools (Kubernetes/Docker)
- Understanding on CI/CD toolkit
- Cloud certification and knowledge in Telco will be an added advantage
- ITIL(R) certification
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Softvil Technologies, Level 35, WTC West Tower, Bank of Ceylon Mawatha, Colombo 00100, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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