Digital Customer Services Executive (Web Chat) – Intervest Software Technologies (Private) Limited in Colombo, Western Province

Intervest Software Technologies (Private) Limited is currently seeking applicants for the position of Digital Customer Services Executive (Web Chat) in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

Intervest Software Technologies (Private) Limited operates within the Software Development industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:	Intervest Software Technologies (Private) Limited
Position:	Digital Customer Services Executive (Web Chat)
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Entry level
Salary:	LKR 16.000 - LKR 37.500 per Month
Job Type:	Full-time
Industry:	Software Development

Job Description

🌟 Join Intervest as a Digital Customer Assistant (Web Chat) 🌟

Are you a customer service enthusiast ready to make a real impact in a dynamic, digital-first environment? Intervest is looking for a Digital Customer Assistant to be the first point of contact in our digital operations, connecting with customers across web chat, email, social media, and WhatsApp for our global travel brands.

Why Intervest? With a strong UK presence and an in-source development center in Sri Lanka, Intervest is dedicated to pushing the boundaries of e-Commerce in the insurance, travel, and financial services industries. Join us and be part of a team where creativity, collaboration, and growth are key.

Your Role:

• Provide outstanding customer service via live chat, email, and social media, ensuring a seamless online journey.
• Handle up to 3 web chats simultaneously, supporting customers with queries on products and services.
• Identify opportunities to enhance the customer experience and share valuable feedback with the team.

About You:

• Essentials: Experience in digital customer support, strong multitasking and organizational skills, excellent written communication, and confidence in using multiple systems.
• Desirables: Knowledge of Zendesk and experience in an FCA-regulated environment.

Job Details: 📍 Location: Mireka Tower – Havelock City

🕒 Hours: Winter (2 PM – 11:30 PM IST) | Other Seasons (1:30 PM – 11 PM IST)

💼 Work Mode: Onsite

Perks of Joining Intervest:

• Transport provided
• Comprehensive medical insurance
• Career growth opportunities and global exposure
• Competitive salary and exceptional benefits

If you’re digitally savvy, self-motivated, and passionate about delivering world-class customer experiences, we’d love to hear from you. Apply now to join our team at Intervest Software Technologies.

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address

Province	Western Province
City	Colombo
Full Address	23rd floor, Intervest Software Technologies, 324 Havelock Rd, Colombo 00500, Sri Lanka
Google Map	Google Map