Digital Customer Assistant – Intervest Software Technologies (Private) Limited in Colombo, Western Province
Intervest Software Technologies (Private) Limited is currently accepting applications for the position of Digital Customer Assistant (Contact Center) in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Intervest Software Technologies (Private) Limited operates within the Software Development industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Intervest Software Technologies (Private) Limited |
| Position: | Digital Customer Assistant |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Software Development |
Job Description
Join Our Team as a Digital Customer Assistant at Intervest Software Technologies (Private) Limited. Are you passionate about delivering exceptional customer experiences in a dynamic digital environment? If so, we want YOU to be the first point of contact for customers across live web chat, email, social media, and WhatsApp, handling inquiries for all our travel brands.
Responsibilities:
- Respond to customer queries through various digital channels.
- Provide excellent customer service with a focus on first-time resolution.
- Guide customers through online journeys and reduce telephone calls.
- Identify opportunities for improving customer experiences and processes.
- Collaborate with teams to enhance the overall customer journey.
Requirements:
- 2+ years of BPO or customer service experience.
- Strong multitasking and organizational skills.
- Technological proficiency and experience with Zendesk platform preferred.
Why Join Us?
Be part of an innovative team dedicated to outstanding customer service. Develop your digital customer service skills and contribute to continuous improvement.
Ready to make a difference? Apply today!
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | 23rd floor, Intervest Software Technologies, 324 Havelock Rd, Colombo 00500, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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