Customer Support Officer – Smart Quest Consultancy in Pannipitiya, Western Province
Smart Quest Consultancy is currently accepting applications for the position of Customer Support Officer in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Information Technology skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Smart Quest Consultancy operates within the Business Consulting and Services industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Smart Quest Consultancy |
| Position: | Customer Support Officer |
| Region: | Pannipitiya - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Information Technology |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Business Consulting and Services |
Job Description
Responsibilities:
- Respond to customer inquiries and concerns promptly
- Provide product information and assist in selecting products
- Process orders and manage customer complaints
- Maintain accurate customer records
- Collaborate with other departments for issue resolution
- Identify and escalate priority issues
- Improve customer satisfaction and retention
- Stay updated on product knowledge and company policies
- Assist in sales and promotions
- Other duties as assigned
Requirements:
- Diploma in Business Administration or related field
- 1-2 years of customer service or sales experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- Attention to detail and organizational skills
- Positive attitude and teamwork
- Willingness to learn and adapt
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Pannipitiya |
| Google Map | Google Map |
Job Application Information
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