Customer Support Executive – Mintpay in Colombo, Western Province

Company Mintpay is offering job opportunities for the position of Customer Support Executive in the Western Province area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

The estimated salary offered by the company is quite competitive, around රු. 17,000 - රු. 36,000 (per Month). However, the salary may vary depending on the company's decision.

Mintpay operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:	Mintpay
Position:	Customer Support Executive
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Salary:	LKR 17.000 - LKR 36.000 per Month
Job Type:	Full-time
Industry:	Financial Services

Job Description

Company Overview:

Mintpay is a fintech app that helps transform how people pay, making every purchase more rewarding. We’re the go-to choice for customers who value smart savings with ‘Pay Now – Instant Cashback’ and appreciate the flexibility of the ‘Pay Later’ option. We strive to become the most favourite way to pay, and we’re looking to hire great people to help us reach this goal

Job Overview:

We are looking for an outgoing individual to join our team as a Customer Support Executive. In this role, you will be responsible to lead the customer service efforts for Mintpay and work closely with our customers and internal teams to ensure quality and enhance customer experience.

Key Responsibilities:

• Rectify product or service problems by understanding the customer’s complaint, determining the cause of the problem, and identifying and communicating the ideal solution to resolve the problem.
• Resolve customer complaints via phone, email, and social media.
• Monitor our social media pages to keep track of customer queries and complaints.
• Increase trust and customer satisfaction levels through transparent communication.
• Collaborate with internal teams and merchant partners to identify opportunities for existing customers to use more of the platform and remove roadblocks.
• Provide accurate, valid, and complete information by using the right methods.

Required Qualifications:

• Diploma or equivalent in Communications, Business or related field
• Fluent communication skills in English and Sinhala.
• Proficiency in MS Office Packages and Google Applications.
• Ability to prioritize and manage time effectively.
• Possess a customer oriented mindset with a strong passion for quality.
• Strong interpersonal and problem solving skills.
• Be a self learner with a passion for technology.

If you are a proactive professional looking to make a significant impact, please submit your CV with the details of 2 non-related referees.

Mintpay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Colombo
Full Address	VVXJ+7WJ Mint Ceylon, Circular Rd, Colombo 00700, Sri Lanka
Google Map	Google Map