Customer Support Executive – Gnext Sri Lanka in Colombo, Western Province
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Gnext Sri Lanka is currently accepting applications for the position of Customer Support Executive in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Gnext Sri Lanka operates within the Telecommunications industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Gnext Sri Lanka |
| Position: | Customer Support Executive |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Telecommunications |
Job Description
The ideal candidate for this role is someone with a customer-centric mindset, excellent communication skills, and the ability to provide efficient technical support. Knowledge and experience with Apple products, coupled with a proactive approach to learning and maintaining certifications, will set you apart in this dynamic role. Key Responsibilities: Frontline Operations: – Attend to walk-in customers professionally. – Manage the delivery and receiving of service devices. Customer Interaction: – Achieve set qualitative and quantitative targets while updating relevant CRMs. – Ability to provide Level 1 & Level 2 technical support would be an added advantage. Technical Troubleshooting: – Diagnose and resolve hardware and software issues by coordinating with necessary teams and parties. – Stay updated with system information, changes, and updates. Communication: – Update customers on the repair/service status in a timely manner. – Demonstrate superior written and oral communication skills. – Fluent in Sinhala and English; fluency in Tamil is an added advantage. Customer Relations: – Demonstrate empathy and patience while dealing with customer inquiries. Qualifications and Skills: – 1-2 years of experience in technical support or front-line customer service. – Knowledge and experience with Apple products and repairs would be an added advantage. – Prior experience in Electronics / Telecommunication/ IT or a related field will be an added advantage.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | GNEXT Sri Lanka, No. 429/A Thimbirigasyaya Rd, Colombo 00500, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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