Customer Support Executive – Gamage Recruiters Career in Colombo, Western Province
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Company Gamage Recruiters Career is offering job opportunities for the position of Customer Support Executive in the Western Province area. The job type available is Full-time.
We are looking for candidates who possess skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around රු. 16,000 - රු. 39,000 (per Month). However, the salary may vary depending on the company's decision.
Gamage Recruiters Career operates in the Outsourcing and Offshoring Consulting industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Gamage Recruiters Career |
| Position: | Customer Support Executive |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.500 - LKR 39.000 per Month |
| Job Type: | Full-time |
| Industry: | Outsourcing and Offshoring Consulting |
Job Description
Job Title: Customer Support Executive
Industry: Telecommunications
Salary: 50K–60K
The Ideal Candidate:
The ideal candidate for this role is someone with a customer-centric mindset, excellent communication skills, and the ability to provide efficient technical support. Knowledge and experience with Apple products, coupled with a proactive approach to learning and maintaining certifications, will set you apart in this dynamic role.
Key Responsibilities:
- Frontline Operations:
o Attend to walk-in customers professionally.
o Manage the delivery and receiving of service devices.
- Customer Interaction:
o Achieve set qualitative and quantitative targets while updating relevant CRMs.
o Ability to provide Level 1 & Level 2 technical support would be an added advantage
o Follow up and make scheduled call backs to customers when necessary.
- Technical Troubleshooting:
o Diagnose and resolve hardware and software issues by coordinating with necessary teams and parties.
o Stay updated with system information, changes, and updates.
- Communication:
o Update customers on repair/service status in a timely manner.
o Demonstrate superior written and oral communication skills.
o Fluent in Sinhala and English; fluency in Tamil is an added advantage.
- Customer Relations:
o Demonstrate empathy and patience while dealing with customer inquiries.
Qualifications and Skills:
• 1-2 years of experience in technical support or front-line customer service.
• Knowledge and experience with Apple products and repairs would be an added advantage.
• Prior experience in Electronics / Telecommunication/ IT or a related field will be an added advantage.
Medical and Dental Benefits
Monday to Saturday with a shift
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Gamage Recruiters (Pvt) Ltd, 676/1 Colombo - Galle Main Rd, Panadura, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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