Customer Support Engineer (Onboarding) – Applova Inc. in Colombo, Western Province
Applova Inc. is currently accepting applications for the position of Customer Support Engineer (Onboarding) in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 17,000 - රු. 36,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Applova Inc. operates within the Information Technology & Services industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Applova Inc. |
| Position: | Customer Support Engineer (Onboarding) |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 17.000 - LKR 36.000 per Month |
| Job Type: | Full-time |
| Industry: | Information Technology & Services |
Job Description
Join the Pioneers in Revolutionary Restaurant Technology
Step into a world where technology and dining converge. At Applova, we’re reshaping the restaurant landscape with our bespoke mobile ordering apps, intuitive web platforms, and state-of-the-art self-service kiosks. If technology and service are your passion, we have the perfect opportunity for you.
The Role
As a Customer Support Engineer – (Onboarding), you will ensure smooth adoption of our solutions for our customers. You will facilitate the setup, configuration, implementation, and troubleshooting processes for our products, fostering strong client relationships and exceptional user experiences.
Your Responsibilities
– Lead the onboarding journey, ensuring each client is equipped to unlock the full potential of Applova’s suite.
– Understand customer’s requirements and implement them within the given time frame.
– Diagnose and resolve technical inquiries during the onboarding phase.
– Configure and optimize menus in the system.
– Swiftly respond to support requests.
– Collaborate with a team of innovators, contributing to the evolution of client support.
Your Skills and Experience
– Eloquent communication in English.
– Sharp analytical abilities to dissect and solve complex technical issues.
– Proficient data entry skills.
– Attention to details.
– A harmony of business insight and an unwavering commitment to customer service.
– A knack for technology and troubleshooting, with at least 2 years of experience in a technical support role.
Note: Be prepared to align with US work hours and be rewarded with a competitive compensation package and a spectrum of benefits tailored to celebrate your contributions.
Take the Leap
Send your CV to [email protected] with “Customer Solutions Engineer” in the subject line. Embark on a journey where your technical expertise meets unmatched innovation.
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | APP Sri Lanka, WTC East Tower, Bank of Ceylon Mawatha, Colombo 00100, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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