Customer Support Associate – Voice – HCLTech – Financial Services in Colombo, Western Province
HCLTech – Financial Services is currently seeking applicants for the position of Customer support associate-voice in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Other skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
HCLTech – Financial Services operates within the Financial Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | HCLTech – Financial Services |
| Position: | Customer Support Associate - Voice |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Other |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Financial Services |
Job Description
To provide information to customers regarding their queries and resolve end customer issues within defined SLA. Able to work independently and efficiently to meet SLA targets, comprehend customer requests, and maintain quality standards.
- Meet defined Quality Scores, drive Innovation, and Process Improvement.
- Work effectively in a team environment, inspiring others towards common goals.
- Consistently meet or exceed CSAT parameters set for the process.
- Adhere to Attendance, Login Hours, Unscheduled Leave, and SLA targets.
- Improve skill levels through self-development and training programs.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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