Customer Support Administration Associate – H Connect International in Colombo, Western Province
H Connect International is currently accepting applications for the position of Customer Support Administration Associate in the Western Province area. We are actively seeking qualified candidates for this Contract opportunity.
We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
H Connect International operates within the Outsourcing and Offshoring Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | H Connect International |
| Position: | Customer Support Administration Associate |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 18.000 - LKR 40.000 per Month |
| Job Type: | Contract |
| Industry: | Outsourcing and Offshoring Consulting |
Job Description
The Job:
- Respond to customer queries promptly within agreed Service Level Agreements (SLA).
- Initiate a call or meeting with the customer to address and resolve the problem directly.
- Monitor and track all customer queries received daily for timely resolution.
- Review and maintain existing support articles, updating them as needed.
- Extract knowledge from AI bots to respond to client queries independently.
- Assist with payment-related issues for internal and external customers.
- Address internal support requests efficiently to meet team needs.
- Develop comprehensive documentation for support processes.
Requirements:
- Bachelor’s degree in a related field such as business management.
- 1-2 years of work experience preferred.
- Above average written and verbal communication skills.
- Willingness to work during US shift hours and on-site at our office.
- Fluent in English with excellent communication skills.
- Strong critical thinking and problem-solving abilities.
- Ability to work independently and thrive in a fast-paced environment.
- Good attention to detail.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | H-Connect (Pvt) Ltd, 245 Thimbirigasyaya Rd, Colombo 00005, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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