Customer Service Team Lead – A.P. Moller – Maersk in Colombo, Western Province
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Welcome to our job portal, where A.P. Moller - Maersk is offering exciting employment opportunities for the position of Customer Service Team Lead in the Western Province area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent Customer Service skills and have relevant Mid-Senior level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At A.P. Moller - Maersk, we offer a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the Transportation, Logistics, & Supply Chain and Storage industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with A.P. Moller - Maersk, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with A.P. Moller - Maersk. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | A.P. Moller – Maersk |
| Position: | Customer Service Team Lead |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Customer Service |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 16.000 - LKR 37.500 per Month |
| Job Type: | Full-time |
| Industry: | Logistics, Supply Chain and Storage, Transportation |
Job Description
Responsibilities:
- Manage customer relationships and provide exceptional service via phone, email, and chat
- Coordinate customer onboarding processes, including data entry and communication
- Resolve complaints and disputes professionally
- Ensure compliance with company policies in managing customer contracts
- Collaborate with teams to enhance customer service efficiency
- Utilize problem-solving skills to address customer concerns
- Maintain accurate records and provide support as needed
- Escalate complex issues as necessary
Requirements:
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Proficient in MS Office and Google Suite
- Customer service and time management skills
- Ability to work collaboratively and adapt to changing priorities
Work Environment:
- Fast-paced and dynamic with a focus on high-quality service
- Equal opportunity employer valuing workplace diversity
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Maersk Lanka (Pvt) Ltd, 33 Park St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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