Customer Service Specialist – International – MOSIACHR PEO (Private) Limited in Colombo, Western Province

MOSIACHR PEO (Private) Limited is currently accepting applications for the position of Customer Service Specialist- International in the Western Province area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

MOSIACHR PEO (Private) Limited operates within the Outsourcing/Offshoring industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	MOSIACHR PEO (Private) Limited
Position:	Customer Service Specialist - International
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Other
Seniority Level:	Entry level
Job Type:	Full-time
Industry:	Outsourcing/Offshoring

Job Description

Our client, a US-based SaaS company, is dedicated to resolving unique client challenges with innovative solutions. Trusted by some of the world’s largest corporations, our client’s software platform serves as the cornerstone of operations across diverse industries such as hospital construction, aviation, and complex IoT implementations in commercial real estate.

Our client is seeking a talented and exceptional individual to join their customer success team. As a vital member of their dynamic team, you’ll collaborate closely with the entire organization to ensure customers derive maximum value from their software solutions.

About The Role

• Customer Value Management: Cultivating enduring relationships with customers, delivering ongoing value to help them achieve their strategic objectives.
• Professional Services: Leading and participating in customer projects, including the seamless onboarding of new clients.
• Customer Support: Providing prompt and effective solutions to customer inquiries via chats and emails, serving as the liaison between customers and our client to ensure smooth issue resolution.
• Product Roadmap Initiatives: Collaborating with the product and development team to propose enhancements and new features.
• Knowledge Management: Developing and refining help articles, training materials, and internal documentation to facilitate customer adoption and team training.
• Sales and Marketing Support: Contributing insights and reviewing marketing content, as well as assisting with pre-sales activities and product demonstrations.

Requirements

• Bachelor’s degree in technology, business, or a related field.
• Service-minded and quality-focused.
• Exceptional communication skills, with the ability to build rapport and adapt to diverse situations.
• Comfortable with technical concepts and eager to learn new technologies.
• Strong empathy and ability to understand customer needs and concerns.
• Thrives in a fast-paced environment.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Western Province
City	Colombo
Full Address	MosiacHR (Private) Limited, No 192/10 9th Lane, Nawala Road Nawala, Kotte, Colombo 10250, Sri Lanka
Google Map	Google Map