Customer Service Specialist (Hindi/ English) – Binance in Colombo, Western Province
Welcome to our job portal, where Binance is offering exciting employment opportunities for the position of Customer Service Specialist (Hindi/ English) in the Western Province area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent Customer Service skills and have relevant Mid-Senior level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At Binance, we offer a competitive estimated salary of approximately රු. 17,000 - රු. 36,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the Financial Services industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Binance, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Binance. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
Company: | Binance |
Position: | Customer Service Specialist (Hindi/ English) |
Region: | Colombo - Western Province, Western Province |
Education: | Confidential |
Job Function: | Customer Service |
Seniority Level: | Mid-Senior level |
Salary: | LKR 17.000 - LKR 36.000 per Month |
Job Type: | Full-time |
Industry: | Financial Services |
Job Description
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Hindi and English, that’s why we are looking for candidates with proficiency in both languages.
Responsibilities:
- Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers.
- Handle customer enquiries, advices and suggestions via email, call or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
Requirements:
- Degree or Diploma and above.
- Proficient in English and Hindi. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift.
- Positive about the crypto industry.
Working at Binance
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
Province | Western Province |
City | Colombo |
Google Map | Google Map |
Job Application Information
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