Customer Service Specialist – HCLTech Sri Lanka in Colombo District, Western Province
Company HCLTech Sri Lanka is offering job opportunities for the position of Customer Service Specialist in the Western Province area. The job type available is Full-time.
We are looking for candidates who possess Customer Service skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around රු. 16,000 - රු. 38,000 (per Month). However, the salary may vary depending on the company's decision.
HCLTech Sri Lanka operates in the Outsourcing and Offshoring Consulting and Business Consulting and Services industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | HCLTech Sri Lanka |
| Position: | Customer Service Specialist |
| Region: | Colombo District - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Customer Service |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 16.000 - LKR 37.500 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
• Queue Monitoring (Meeting SLA and TAT)
• Checking the team attendance (Meet the Productivity target)
• Meet the internal Quality scores and maintaining the utilization adherence
• Floor Support (Support agents in clearing the process doubts and system issue)
• Conducting the team huddles and share the process updates received from the client
• On-time responses for email and maintaining/delivering the reports on a daily basis
• Coaching the bottom performers in terms of quality and productivity
• Participation in Internal calibration
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo District |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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