Customer service representative – HCLTech – Financial Services in Colombo, Western Province
HCLTech – Financial Services is currently accepting applications for the position of Customer service representative in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Other skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
HCLTech – Financial Services operates within the Financial Services industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | HCLTech – Financial Services |
| Position: | Customer service representative |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Other |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Financial Services |
Job Description
To provide information to our customers regarding their queries and resolve end customer issues within defined SLA. Must work independently and efficiently to meet SLA, comprehend customer requests, and maintain quality standards.
- Attend to Login Hours, Unscheduled Leave, and SLA targets as defined.
- Enhance skills through self-development or participate in training programs and skill reverification tests.
- Achieve defined Quality Scores through innovation and process improvement.
- Collaborate effectively in a team to achieve common goals.
- Consistently meet or exceed CSAT parameters set for the process.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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