Customer Service Manager – Imperial Edutech in Colombo, Western Province
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Imperial Edutech is currently seeking applicants for the position of Customer Service Manager in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately เถปเท.ย 16,000 - เถปเท.ย 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
Imperial Edutech operates within the Higher Education industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Imperial Edutech |
| Position: | Customer Service Manager |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.800 - LKR 38.000 per Month |
| Job Type: | Full-time |
| Industry: | Higher Education |
Job Description
🚀 Join Our Team at Imperial Edutech as a Customer Service Manager 🚀
📍 Location: Battaramulla, Sri Lanka
🏫 About Imperial Edutech:
Founded in 2016, we are pioneers at the intersection of technology and education. Our mission is to transform the teaching and learning process while expanding educational opportunities globally. We specialize in professional online courses recognized worldwide, enabling career success.
🔍 We’re Seeking:
An experienced Customer Service Manager to lead our team towards enhancing customer satisfaction and building lasting relationships. Your pivotal role includes hands-on leadership, strategic process improvements, and active participation in shaping our customer engagement strategies.
📋 Key Responsibilities:
- Develop strategies to strengthen customer relationships.
- Coach and mentor a team of customer service representatives.
- Oversee effective resolution processes for customer issues.
- Utilize data to improve customer service practices.
- Collaborate cross-functionally to enhance customer experiences.
- Drive team performance toward achieving set goals.
🎓 Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field.
- At least 3 years of managerial experience in customer service.
- Strong leadership, communication, and analytical skills.
- Proficiency in CRM software.
✍️ How to Apply: If you’re ready for this challenging role, submit your updated CV
Note: Only shortlisted candidates will be contacted.
👉 Become part of a company that values transformation in education and career excellence. We look forward to your application
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Google Map | Google Map |
Job Application Information
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