Customer Service Manager – Fly Lanka Sri Lanka in Colombo, Western Province
Welcome to our job portal, where Fly Lanka Sri Lanka is offering exciting employment opportunities for the position of Customer Service Manager in the Western Province area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Fly Lanka Sri Lanka, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Fly Lanka Sri Lanka. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Fly Lanka Sri Lanka |
| Position: | Customer Service Manager |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Type: | Full-time |
| Industry: | Airlines and Aviation |
Job Description
We are actively looking for a dynamic and motivated individual to become an integral part of our team as a Manager – Customer Service at Fly Lanka. If you possess a genuine passion for customer service, exceptional organizational skills, and an aspiration to excel in the travel industry, this opportunity is tailor-made for you.
Key Responsibilities:
- Take charge of team management and provide leadership.
- Supervise ticketing operations, ensuring accuracy, productivity, and strict compliance with airline policies and procedures.
- Deliver outstanding customer service and handle intricate booking inquiries.
- Resolve escalated customer concerns, guaranteeing their satisfaction.
- Monitor and analyze ticket sales data to pinpoint growth and enhancement possibilities.
- Foster collaboration with airline partners to ensure a smooth booking process.
- Coach and nurture training staff to meet performance and service benchmarks.
- Contribute to the development of pricing strategies, promotions, and exclusive offers.
Requirements:
- Demonstrated experience of more than 5 years in the industry.
- Possession or familiarity with IATA/UFTAA is considered an additional asset.
- Exceptional leadership and team management capabilities.
- Outstanding verbal communication and adept problem-solving skills.
- Proficiency in airline industry software and systems.
- Keen attention to detail and the ability to thrive in a fast-paced environment.
- Willingness to accommodate flexible hours, including weekends.
Please share your CV with us at [email protected]
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | 20, Fly Lanka (Pvt) Ltd., 63 Fairfield Gardens, Colombo 00800, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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