Customer Service Manager – Fly Lanka (Pvt) Ltd in Colombo, Western Province
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Fly Lanka (Pvt) Ltd is thrilled to announce job openings for the position of Customer Service Manager in the Western Province area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Fly Lanka (Pvt) Ltd, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Fly Lanka (Pvt) Ltd.
Job Information
| Company: | Fly Lanka (Pvt) Ltd |
| Position: | Customer Service Manager |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are actively looking for a dynamic and motivated individual to become an integral part of our team as a Customer Service Manager at Fly Lanka. If you possess a genuine passion for customer service, exceptional organizational skills, and an aspiration to excel in the travel industry, this opportunity is tailor-made for you.
Key Responsibilities:
- Take charge of team management and provide leadership.
- Supervise ticketing operations, ensuring accuracy, productivity, and strict compliance with airline policies and procedures.
- Deliver outstanding customer service and handle intricate booking inquiries.
- Resolve escalated customer concerns, guaranteeing their satisfaction.
- Monitor and analyze ticket sales data to pinpoint growth and enhancement possibilities.
- Foster collaboration with airline partners for a smooth booking process.
- Coach and nurture training staff to meet performance and service benchmarks.
- Contribute to the development of pricing strategies, promotions, and exclusive offers.
Qualifications:
- Demonstrated experience of more than five (5) years in the industry.
- Possession or familiarity with IATA/UFTAA is considered an additional asset.
- Exceptional leadership and team management capabilities.
- Outstanding verbal communication and adept problem-solving skills.
- Proficiency in airline industry software and systems.
- Keen attention to detail and the ability to thrive in a fast-paced environment.
- Willingness to accommodate flexible hours, including weekends.
What we offer:
- Competitive and attractive salary and performance-based incentives.
- Career advancement opportunities within a growing organization.
- A dynamic and supportive team environment.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | 20, Fly Lanka (Pvt) Ltd., 63 Fairfield Gardens, Colombo 00800, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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