Customer Service Manager (Call Center) – PAYable Sri Lanka in Colombo, Western Province
PAYable Sri Lanka is currently accepting applications for the position of Customer Service Manager (Call Center) in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 17,000 - රු. 36,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
PAYable Sri Lanka operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | PAYable Sri Lanka |
| Position: | Customer Service Manager (Call Center) |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Salary: | LKR 17.000 - LKR 36.000 per Month |
| Job Type: | Full-time |
| Industry: | Financial Services |
Job Description
Responsibilities:
- Call Quality Management
- Ticket Management
- Complaint Resolution
- Escalation Management
- Customer Engagement
- Payable Team Representation
- Lead Follow-Up
- Email Correspondence
- Social Media Management
- Data Management
- Agent Support and Quality Control
- Reporting and Documentation
- Escalation Handling
- Team Productivity
- Conflict Resolution
- Interdepartmental Liaison
- Agent Performance
- Agent Skill Improvement
- Audit calls
- Maintain a performance sheet
Requirements:
– Bachelor’s degree or Diploma in any relevant field.
– Minimum 3-5 years of experience in a similar capacity.
– Excellent written and oral communication with excellent client empathy.
– Passionate about customer service and delivering service excellence.
– Can-do attitude, ready to get involved at all times.
– Fast learner, adapting to new processes in a rapid change climate.
– Confident, with the ability to prioritize, delegate, and meet deadlines while working under pressure.
– Creative problem-solving and excellent organizational skills with attention to detail.
– Strong IT skills in applications such as Excel, Word, email applications, internet browsers, and the ability to learn new applications quickly.
– Enjoy working for a fast-paced start-up environment that has an open and exciting culture.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | PAYable Pvt Ltd, 4th Floor, Huejay Court.32, Sir Mohamed Macan Marker Mw, Colombo 00300, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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