Customer Relationship Management Executive – SRP International in Colombo, Western Province
SRP International is currently accepting applications for the position of Customer Relationship Management Executive in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Business Development and Sales skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
SRP International operates within the Investment Management industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | SRP International |
| Position: | Customer Relationship Management Executive |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Business Development and Sales |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Investment Management |
Job Description
OVERVIEW
As a Client Relationship Management Specialist at SRP International, you will be our clients’ crucial point of contact, handling inquiries, requests, queries, complaints, and feedback. Your role includes providing our clients with efficient and professional first-line account management, resolving difficulties or complaints, and referring complex issues to the appropriate departments while ensuring timely resolution.
RESPONSIBILITIES
- Serve as a point of contact for client inquiries, requests, queries, complaints, and feedback.
- Provide efficient account management, resolve complaints, and liaise with product departments for client solutions.
- Maintain client contact, support marketing efforts, and identify new business opportunities.
- Stay updated on the Company’s CRM tool (SmartSuite) for effective workflow.
- Support other CRM Team members and cover for them as needed.
REQUIREMENTS
- Bachelor’s degree in Marketing, Business Administration, or related field.
- 2-5 years of client relationship management experience.
- High-level communication skills and exceptional English proficiency.
- Strong organizational and multitasking abilities.
- IT literacy & familiarity with Google Workspace Tools is advantageous.
APPLY NOW
A competitive salary exceeding industry standards awaits the right candidates. Send your CV to [email protected], specifying the job position in the subject line. Apply within 14 days from this advertisement.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Level 4, SRP International - Colombo, 35 Edward Ln, Colombo 00300, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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