Customer Relations Manager (Healthcare) – Lkcareers in Colombo, Western Province
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Lkcareers is currently accepting applications for the position of Manager – Customer Relations (Healthcare) in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Lkcareers operates within the Human Resources Services industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Lkcareers |
| Position: | Customer Relations Manager (Healthcare) |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
| Industry: | Human Resources Services |
Job Description
Are you a seasoned professional with a passion for delivering exceptional customer care in the healthcare industry? We’re seeking a dynamic individual to join our team as Manager – Customer Relations, where you’ll play a vital role in ensuring seamless operations and top-notch patient experiences.
Designation: Manager – Customer Relations
Location: Colombo
Industry: Hospitality / Healthcare
Key Responsibilities:
- Manage, administer, and coordinate day-to-day operational activities at the hospital’s front line.
- Allocate resources and facilities to patients, prioritizing supreme customer care.
- Supervise front office staff, providing performance management, coaching, and career development.
- Provide patient information and statistics to hospital management, addressing complaints, and suggesting improvement plans.
- Investigate and resolve patient complaints and concerns, implementing corrective actions as needed.
- Monitor front office performance and compliance with hospital policies and procedures.
- Prepare management reports and attend to VIP appointments and admissions.
Key Requirements:
- Degree/professional qualifications in Hospitality Management/Marketing Management with 5-7 years’ experience.
- Exposure to healthcare/hospitality sectors preferred.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to multitask and thrive under pressure.
- Proficiency in delegation, motivation, and instruction, including training and team building.
- Familiarity with ERP systems and high self-discipline.
If you’re ready to make a difference in the lives of our patients and contribute to our team’s success, apply now to join us.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | LKcareers, 7 Turnour Rd, Colombo 00800, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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