Customer Relations Agent – Aitken Spence in Colombo District, Western Province

Aitken Spence is currently accepting applications for the position of Customer Relations Agent in the Western Province area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Aitken Spence operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	Aitken Spence
Position:	Customer Relations Agent
Region:	Colombo District - Western Province, Western Province
Education:	Confidential
Salary:	LKR 18.000 - LKR 40.000 per Month
Job Type:	Full-time

Job Description

Company Description

Aitken Spence PLC, a prominent player in diverse sectors such as Hotels, Travel, Maritime Services, Logistic Solutions, and Power Generation, has been established since 1868. Operating in nine countries and committed to the United Nations’ Global Compact, Aitken Spence is renowned for its collaborations with global leaders.

Role Description

This full-time on-site role as a Customer Relations Agent at Aitken Spence Aviation Pvt Ltd, representing GSA Singapore Airlines in Colombo, involves handling customer inquiries, resolving complaints, and ensuring customer satisfaction through calls at the call center. Collaboration with cross-functional teams is key for providing exceptional service and maintaining positive customer relationships.

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Customer-centric mindset and passion for exceptional service
• Ability to thrive in fast-paced environments
• Proficiency in relevant computer applications
• Minimum 1-year experience in related field
• Diploma in Airline Reservations & Ticketing

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address

Province	Western Province
City	Colombo District
Full Address	Aitken Spence Hotels | Head Office, 315 Vauxhall Street, 5th Floor, Colombo 00200, Sri Lanka
Google Map	Google Map