Customer Experience Manager – Uconnect in Colombo District, Western Province

Welcome to our job portal, where Uconnect is offering exciting employment opportunities for the position of Customer Experience Manager in the Western Province area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant Mid-Senior level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

At Uconnect, we offer a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.

As a company operating in the Human Resources Services industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Uconnect, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Uconnect. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Uconnect
Position:	Customer Experience Manager
Region:	Colombo District - Western Province, Western Province
Education:	Confidential
Seniority Level:	Mid-Senior level
Salary:	LKR 15.000 - LKR 35.000 per Month
Job Type:	Full-time
Industry:	Human Resources Services

Job Description

Company Description

A leading, most trusted engineering company in Sri Lanka, providing a wide range of engineering services is looking for a Manager- Customer Experience to lead and manage the customer service team, ensuring that every interaction reflects the company’s commitment to excellence.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 4 years of experience in a customer experience or customer service management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to think strategically and execute plans effectively.
• Proficiency in using customer service software and CRM systems.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Passion for delivering exceptional customer service and a continuous improvement mindset.

Role Description

• Develop and implement customer experience strategies that align with the company’s goals and objectives.
• Lead, mentor, and manage a team of customer excellence agents, fostering a positive and productive work environment.
• Monitor and analyze customer feedback to identify areas for improvement and implement effective solutions.
• Collaborate with other departments to ensure a seamless and consistent customer journey across all touchpoints.
• Handle complex customer issues and escalations, ensuring prompt and satisfactory resolutions.
• Stay up-to-date with industry trends and best practices to continually enhance our customer experience.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Western Province
City	Colombo District
Google Map	Google Map