Customer Care Representative (Night Shift) – Aitken Spence Elevators in Colombo, Western Province
Aitken Spence Elevators is currently accepting applications for the position of Customer Care Representative (Night Shift) in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Aitken Spence Elevators operates within the Industrial Machinery Manufacturing industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Aitken Spence Elevators |
| Position: | Customer Care Representative (Night Shift) |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 16.000 - LKR 37.500 per Month |
| Job Type: | Full-time |
| Industry: | Industrial Machinery Manufacturing |
Job Description
Company Description
Aitken Spence Elevators is a joint venture between Otis Elevator Company (Singapore) Pte Ltd and Aitken Spence PLC, known for elevator and escalator installations in Sri Lanka. Join us in our growth!
Role Description
This full-time hybrid role in Colombo offers remote work flexibility. As a Customer Care Representative, you will handle night shifts, interact with customers, and ensure prompt resolution of inquiries and complaints to enhance customer satisfaction and retention.
Main duties and responsibilities include:
- Attend to calls, messages, and chat options
- Initiate outbound calls
- Record customer feedback in the CRM system
- Address complaints and conduct satisfaction surveys
Required Qualifications:
- Interpersonal and Customer Support experience
- Excellent verbal and written communication skills, preferably trilingual
- Effective problem-solving skills with a customer-focused attitude
- Ability to work independently and in a team
- Proficient in Microsoft Office and CRM software
- Degree or diploma in Customer Service or Business-related studies
- Minimum 1 year experience in Customer Care
- Prior elevator or construction industry experience is a bonus
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Aitken Spence Elevators (Pvt) Ltd., 9th Floor, AitkenSpence Tower, 2 Vauxhall St, Colombo, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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