Customer Care Executive – Fly Lanka Sri Lanka in Colombo, Western Province

Fly Lanka Sri Lanka is thrilled to announce job openings for the position of Customer Care Executive in the Western Province area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Fly Lanka Sri Lanka, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Fly Lanka Sri Lanka.

Job Information

Company:	Fly Lanka Sri Lanka
Position:	Customer Care Executive
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Salary:	LKR 18.000 - LKR 40.000 per Month
Job Type:	Full-time
Industry:	Airlines and Aviation

Job Description

Company Description

Fly Lanka is an overseas travel company operating in Australia. We are providing end-to-end travel solutions to Sri Lankan’s living in Australia & Sri Lanka. We Have key market insights and strong supplier partnerships that enable us to source the best deals for our customers. To Expand our Team we invite applications from dedicated, self motivated & dynamic individuals for the above Position. 

Responsibilities:

• Airline Ticketing:

Execute all airline ticketing requirements efficiently.

• GDS Management:

Check and update GDS queues regularly.

Handle schedule changes and adjustments promptly.

• Refunds and Complaints:

Process refunds with vendors and airlines according to established procedures.

Address travel-related problems, complaints, and refunds professionally.

• Customer Assistance:

Assist customers with post-sales travel requirements and inquiries.

Provide timely and helpful solutions to customer queries.

• Administrative Tasks:

Ability to work with Microsoft Word, Excel, Google sheets and PowerPoint for documentation and reporting.

Generate and compile reports as requested by management.

Qualifications:

• Experience and Skills:

Minimum 1 year of proven experience in airline ticketing.

Basic in reservation systems, specifically Sabre and Amadeus.

Basic understanding of ticketing rules and industry regulations.

• Language and Communication:

Fluent in English and Sinhala, with excellent communication skills.

Ability to interact, communicate, and negotiate effectively with diverse stakeholders.

• Industry Knowledge:

Basic knowledge of domestic and international travel trends and regulations.

IATA Foundation or similar certifications.

• Location and Availability:

Reside in Colombo or its suburbs for easy accessibility to work.

Able to work on a roster basis to ensure comprehensive coverage.

An attractive remuneration package will be offered to the right candidate.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Colombo
Full Address	20, Fly Lanka (Pvt) Ltd., 63 Fairfield Gardens, Colombo 00800, Sri Lanka
Google Map	Google Map