Customer Care Executive – autodirect.lk in Colombo, Western Province

Welcome to our job portal, where autodirect.lk is offering exciting employment opportunities for the position of Customer Care Executive in the Western Province area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant Mid-Senior level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

At autodirect.lk, we offer a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.

As a company operating in the Motor Vehicle Manufacturing industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with autodirect.lk, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with autodirect.lk. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

Autodirect (Pvt) Limited is a leading name in the automobile industry, dedicated to providing top-notch automotive solutions to our valued customers. With a commitment to excellence and innovation.

Location: Colombo

Job Type: Full-time

Are you passionate about customer service and thrive in a dynamic, fast-paced environment? Autodirect is seeking a dedicated and enthusiastic Customer Care Executive to join our team.

Key Responsibilities:

• Respond promptly to hotline calls and inquiries from potential customers.
• Efficiently manage and prioritize leads generated through various advertising channels.
• Conduct thorough follow-ups on leads to nurture customer relationships and facilitate conversions.
• Collaborate closely with the sales team to streamline lead allocation and ensure a seamless transition from inquiry to sale.
• Provide exceptional customer service by addressing customer concerns, resolving issues, and delivering accurate information about our products and services.
• Maintain accurate records of customer interactions and transactions using our CRM software.
• Continuously seek opportunities to improve customer satisfaction and retention through proactive communication and problem-solving.

Requirements:

• Proven experience in a customer service or call center role.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a high-volume environment.
• Strong interpersonal skills with a customer-centric approach.
• Proficiency in using CRM software and other relevant tools.

If you are ready to embark on an exciting journey with Autodirect.lk and contribute to our success, we encourage you to apply now and become a vital part of our dynamic team.

How to Apply:

To apply for this position, please send your resume and a cover letter highlighting your relevant experience and why you are interested in joining Autodirect to [email protected]. Please include “Customer Care Executive Application” in the subject line.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address