Call Center Agent – HCLTech Sri Lanka in Colombo, Western Province
HCLTech Sri Lanka is currently accepting applications for the position of Call Center Agent in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Customer Service skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
HCLTech Sri Lanka operates within the Outsourcing and Offshoring Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | HCLTech Sri Lanka |
| Position: | Call Center Agent |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Customer Service |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
- Answer incoming calls and respond to customer’s emails
- Manage and resolve customer complaints
- Sell products and enter customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and applications
- Route calls to appropriate resources
- Document all call information following standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up with customers when necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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