Associate Manager Operations – H Connect International in Colombo, Western Province
H Connect International is currently accepting applications for the position of Associate Manager Operations in the Western Province area. The job type available for this position is Contract.
We are looking for candidates who possess proficient Management and Manufacturing skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
H Connect International operates within the Outsourcing and Offshoring Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | H Connect International |
| Position: | Associate Manager Operations |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Management and Manufacturing |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.500 - LKR 39.000 per Month |
| Job Type: | Contract |
| Industry: | Outsourcing and Offshoring Consulting |
Job Description
The Job:
- Address client inquiries by utilizing AI bots.
- Create detailed documentation of new query resolutions.
- Develop standardized processes for requests.
- Manage tier 2 & 3 customer support queries.
- Lead problem-solving for continuous improvement.
- Spearhead AI technology integration for optimization.
- Execute KPIs and processes in HubSpot CRM.
- Review KPIs on Mixpanel to boost revenue.
- Back up customer support agents.
- Create procedure manuals for standardized documentation.
- Handle administrative tasks like subscription management.
- Identify automation opportunities and manage customer accounts.
Responsibilities:
- Bachelor’s degree in Business Management.
- Minimum 4 years work experience.
- Willingness to work US shift hours on-site.
- Passion for technology and efficiency gains.
- Strong critical thinking and problem-solving skills.
- Fluency in English with excellent communication skills.
- Ability to work independently and in a dynamic environment.
- Effective interpersonal skills to collaborate with stakeholders.
- Detail-oriented.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | H-Connect (Pvt) Ltd, 245 Thimbirigasyaya Rd, Colombo 00005, Sri Lanka |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
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